AigonPay Limited (trading as aigon.ai)
Last Updated: 17 April 2026
Effective Date: 29 September 2025
AigonPay Limited ("we," "our," "us," or "aigon.ai") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our AI personal assistant services ("Services") through messaging platforms including WhatsApp, Telegram, and other supported channels.
This policy applies to all users of our Services regardless of location. As a UK-registered company, we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and respect international data protection standards.
Company: AigonPay Limited
Trading As: aigon.ai
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company Number: 16219013
Contact Email: privacy@aigon.ai
Data Protection Contact: privacy@aigon.ai
When you interact with our AI personal assistant, we collect:
When you use our Services, we automatically collect:
We use your personal data for the following purposes:
Under UK GDPR, we process your personal data based on:
We retain your personal data based on the type of service you're using:
Data is retained while you actively use the service and until you request deletion
Ephemeral/Session-Based Services:
Temporary processing only during active use
Technical Logs: Generally retained for up to 12 months for security and debugging purposes
For detailed business-driven data retention information, please see Appendix A: Data Retention Details.
You may request deletion of your data at any time (see Section 10).
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share data with trusted service providers who assist us in operating our Services: - Cloud infrastructure providers for data storage - Technical service providers for system maintenance - Analytics providers for service improvement (anonymised data only)
We may disclose your information if required by law or if we believe such action is necessary to: - Comply with legal obligations or court orders - Protect and defend our rights or property - Prevent fraud or abuse - Protect the safety of users or the public
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your personal data becomes subject to a different privacy policy.
As an internationally operating service, your data may be processed and stored in various countries. When we transfer data outside the UK:
We implement appropriate technical and organisational measures to protect your personal data against: - Unauthorised access or disclosure - Accidental loss or destruction - Unlawful processing
These measures include: - Encryption of data in transit using industry-standard protocols - Access controls and authentication systems - Regular security assessments and monitoring - Secure server infrastructure with restricted access - Regular backups and recovery procedures - Security incident response procedures
Note: To provide our search and analysis features effectively, conversation data is stored in a searchable format on our secure servers. We implement strict access controls and security measures to protect this data.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Under UK GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You can request that we correct any inaccurate or incomplete personal data.
You can request deletion of your personal data, subject to certain legal exceptions.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. We provide data export functionality for this purpose.
You can request that we limit how we use your personal data in certain circumstances.
You have the right to object to certain types of processing, including processing for direct marketing.
You have the right not to be subject to decisions based solely on automated processing that significantly affects you.
To exercise any of these rights, please contact us at privacy@aigon.ai. We will respond to your request within one month.
Age Guidelines: Our Services can be used by individuals of all ages, including for educational purposes such as homework assistance. We collect only the minimum information necessary to provide our Services:
Minimal Data Collection: We do not collect: - Real names (unless voluntarily provided) - Birthdates or age information - School or educational institution details - Parent contact information - Any unnecessary personal information
For Parents and Guardians: We encourage parental involvement for younger users. If you have concerns about your child's use of our Services or wish to request deletion of their data, please contact us at privacy@aigon.ai
Our Services operate through third-party messaging platforms (WhatsApp, Telegram, etc.). Your use of these platforms is subject to their respective privacy policies:
We recommend reviewing these policies to understand how these platforms handle your data.
Our website (aigon.ai) uses cookies for analytics purposes to help us understand how visitors use our site and improve our services.
We use the following analytics services: - Google Analytics: To understand website traffic and user behaviour - Facebook Pixel: To measure the effectiveness of our advertising
These services use cookies to collect information about your visit, including pages viewed, time spent, and how you arrived at our site.
When you first visit our website, you will see a cookie consent banner. You can choose to: - Accept: Analytics cookies will be enabled - Reject: No analytics cookies will be set
You can change your cookie preferences at any time by clicking here to reset your cookie preferences.
We also use GoatCounter, a privacy-friendly analytics service that does not use cookies or collect personal data. This runs regardless of your cookie consent choice.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by: - Posting the new policy on our website - Sending a notification through the Service - Updating the "Last Updated" date
Your continued use of our Services after such modifications constitutes acceptance of the updated policy.
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with:
UK Supervisory Authority: Information Commissioner's Office (ICO) Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF Website: https://ico.org.uk
If you have questions about this privacy policy or our data practices, please contact us:
Email: privacy@aigon.ai
Address: Niddry Lodge, 51 Holland Street, London, W8 7JB
For general support: support@aigon.ai
Acknowledgment
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Language
This policy is provided in English. Any translations are for convenience only, and the English version shall prevail in case of any discrepancy.
Our database is backed up daily for disaster recovery purposes. Old backup versions are typically deleted after 2-4 weeks to minimize data retention.
While we make every effort to exclude personal data from our system logs, this may not always be possible, particularly when errors or technical issues occur. To minimize any privacy impact, we maintain a very short log retention period. All system logs are cleared every 2-4 weeks, significantly shorter than the 12-month maximum stated in Section 6 for specialized debugging purposes.
Scribe retains only the last two documents generated for each user: the current document being actively worked on, and the immediately previous version to enable undo capabilities. Once a third document is generated, the oldest document is automatically deleted from our database and is no longer accessible to us. Please note that while these documents may still be visible in your messaging platform's chat history, we do not have access to that chat history and cannot retrieve deleted documents from it.
Notes are retained indefinitely by design. The core purpose of Notetaker is to ensure you can always find your notes through search, and deleting them would defeat this purpose. We do not currently provide user-accessible facilities for deletion of individual notes or entire note collections. However, if you contact us directly, we will delete your entire set of notes upon request.
Files shared with Notetaker are also stored indefinitely, including their complete version history, to maintain full context and retrieval capabilities. Unlike notes, files do have user-accessible deletion controls: deleted files are marked as deleted in the database, while purged files are permanently and irrecoverably removed from the database.
Memories are retained indefinitely by design. The fundamental purpose of this service is to preserve your personal and family memories and history, so retention is inherent to its function. We are currently developing facilities to allow users to delete individual conversations, but this functionality is not yet implemented. If you would like your memory history to be deleted, please contact us directly and we will accommodate your request.
We distribute a Chrome browser extension called aigon page capture (light version) that lets signed-in AigonOne users save the current web page to their account. This appendix describes what the extension collects, when, and how it is transmitted, in addition to the general terms of this policy.
The extension is entirely user-initiated. No data is read, captured, or transmitted in the background. Collection happens only when you:
Closing the popup without clicking Send discards everything locally; nothing is uploaded.
When you click Send, the following is transmitted over HTTPS to your AigonOne account at a1.aigon.ai, authenticated via your existing AigonOne session cookie:
The extension does not read page content beyond your explicit selection, does not track browsing history, does not read cookies or storage from visited sites, and does not run on any tab until you open its popup.
The light version of the extension records audio via your microphone and sends it to aigon.ai servers for transcription using OpenAI Whisper. When you click the microphone button:
a1.aigon.ai/api/transcribeThe extension declares the following Chrome permissions in its manifest:
activeTab — used to read the URL of the active tab and capture a screenshot of it, only when you explicitly click the extension icon or the Add Screenshot buttonscripting — used to read your text selection from the active tab (one injected read, no persistent script)https://a1.aigon.ai/* — used to POST your capture to your AigonOne account with your session cookie; no other hosts are contactedThe extension does not declare a microphone permission in its manifest — microphone access in the light version is mediated by the browser's standard runtime prompt, which you can grant or deny on a per-install basis.
Captures sent via the extension become ordinary notes in your AigonOne account. They are stored and retained on the same terms as notes created through any other AigonOne channel — see Section A.2 (Notetaker).
Individual note deletion is not currently supported. You cannot delete a single capture through the AigonOne web interface. To have any of your captures removed, you must request deletion of your entire AigonOne account (including all notes, captures, and associated data) by emailing privacy@aigon.ai. We will action the request within the response window described in Section 10.
Abandoned page-capture accounts are automatically deleted. AigonOne accounts created for use with the page capture extension that have not been used for 8 to 12 weeks are automatically purged, together with all notes and captures they contain. This auto-purge applies only to page-capture accounts; other AigonOne account types are retained until you request deletion. In practice it means that if you stop using the extension entirely, your captures will be removed without any action on your part within roughly three months.
Uninstalling the extension removes it from your browser but does not by itself delete captures already sent to your AigonOne account — those follow the account-level retention rules above.
Captures and transcription audio transmitted to aigon.ai are handled under the same terms as the rest of this policy: no selling, renting, or trading to third parties for marketing. Cloud infrastructure and technical service providers used by aigon.ai (see Section 7.2) also process extension-sourced data as part of normal service operation. There are no third-party data flows specific to this extension.
We distribute a Chrome browser extension called aigon that allows users to sign in to their aigon account from the browser toolbar. This appendix describes what the extension collects, when, and how it is transmitted.
The aigon extension is an authentication tool only. It does not read page content, capture screenshots, access your browsing history, or interact with any website you visit. It communicates exclusively with *.aigon.ai.
The extension collects only your email address, entered voluntarily into the login form. When you submit the form:
a1.aigon.ai/loginNo other data is collected. The extension does not read page content, does not track browsing, and does not access cookies from any site other than a1.aigon.ai.
Each time you open the extension popup, it contacts a1.aigon.ai/api/permissions using your existing browser session cookie (if any) to determine whether you are already signed in. No personal data is transmitted in this check beyond the session cookie that your browser sends automatically.
The extension declares no Chrome permissions beyond:
https://*.aigon.ai/* — used to check authentication status and to submit the login email; no other hosts are contactedThe extension does not declare activeTab, scripting, storage, or any other browser API permission.
The extension stores no data locally. Authentication state is managed entirely via the session cookie set by a1.aigon.ai in your browser. Account data on aigon.ai is retained and deleted on the same terms as the rest of this policy (see Section 6 and Appendix A).
No data collected by this extension is shared with any third party.